So last week I self injured, today I had to return to my GP’s to have the medical staples removed by the practice nurse, thankfully I am not foolish enough to go alone as know from years ago how insensitive and discriminatory these appointments all too often are, but had hoped given prior to this year it had been 13 n bit years since I had self injured times had changed. My previous injuries this year have been removed by the wonderful Harrogate hospital whom even give me Entenox when removing and work at a pace that works for me.
My friend Daniel was with me, as he has been for many appointments, the nurse asked him to sit down on a chair in one of those tones of voice that screamed school teacher, he refused and insisted on staying in reach so I could squeeze his hand which was much required and a blessing.
Daniel calmly informed the nurse, “Lea has Complex Post Traumatic Stress Disorder along with a host of other Mental Ill Health conditions before you even get to their physical health needs and being blind, informing you so that you are aware” nurse “that’s nice I have been doing this longer than you two have been alive kinda attitude. Instantly got both my back up and Daniels and she proceeded to take staples out.
General best practice would be count the staples and inform patient prior to removing each, so patient knows how many left etc, nope she failed to do this. I asked STOP as was being triggered, her reply “well make another appointment then I only have 10 minutes, I zoned out a little but was with it enough to detect her sinister tone and that me as the patient didn’t matter and she had a job to do and screw the impact on my already fragile health.
Again Daniel requested she stopped a moment, giving me time to breathe, she huffed and puffed at doing so, before trying to once more resume before we were ready and in a stable head space to allow her.
Once all staples out she went to find an adhesive dressing despite us stating clearly just melolin and micropore will be sufficient due to my allergies to adhesives. So we settled for nothing and redressed it once back at my home.
I did however fill out a complaint form about the nurse and her attitude and how it was going against everything the NICE Guidelines Into Self Harm set out to achieve when they were produced. In term of treating the patient as the expert in their own care and also giving them control to maintain dignity and respect. If by filling out the form of complaint ensures one person is treated with more empathy n dignity than I was shown today it would not have been filled out in vain.